Answers to Common Questions

Requesting Passwords

Support personnel do not have access to passwords.

The lost password feature within the client center is only for the passwords regarding the client center itself, for helpdesk and billing.

Password resets for the control panel must be done via the control panel login page and its password reset feature. The password reset email will go to the email address on file within the control panel. Be certain to keep this email address updated. We also recommend this email address be located off-server, for example a gmail.com account. This is to prevent situations where the email password and control panel password are both lost.

In the rare situation the password cannot be reset through the system support will be able to assist you. Please note, if you haven't used the password reset system you'll be told to do so. Support will only assist in resetting passwords if the password reset system fails to function properly in that particular situation.

Domain Name Propogation

Once a domain is registered and pointed to the correct name servers it usually takes 24 to 48 hours for it to begin working.

You must register the domain separately, either through us, or through any other domain registrar, we don't register domains on behalf of our clients. Our domain registration area is located here at http://positivefusion.com/domains/.

Domain Name Servers

All domains hosted with Positive Fusion need to have their DNS set to the following servers for the domain name to function properly:

  • NS1.POSITIVEFUSION.COM (74.52.95.181)
  • NS2.POSITIVEFUSION.COM (74.52.95.182)

Your Username

If your hosting account existed prior to September 1st, 2002

You will have a client center login consisting of your lastname and first initial. This username is different from that used to log into your CPanel Control Panel or FTP. Your control panel username is based on the first eight characters of your domain name (in most cases). You have one client center login per person regardless of how many domains you may host with us.

If your hosting account was created after September 1st, 2002

Your client center login matches the login for the control panel and ftp, it consists of the first eight characters of your domain. You have one client center login regardless of how many domains you may host with us, your client center login is based on the original or primary domain setup.

Custom Scripts

You can install any Perl or PHP scripts you can get your hands on and/or create. You are given your own cgi-bin, that only you have access to. We provide access to the standard UNIX shell languages (awk, sed, etc), Perl libraries, as well as the gnu C/C++ compiler. Compiler access is limited and will be enabled only if the need is shown to exist.

Perl

We currently support Perl 5.8.x on our servers. After you have installed a Perl script make sure that the first line of your script has the following: #!/usr/bin/perl or #!/usr/local/bin/perl

A Perl script must be chmod 755 to execute (run).

Sendmail

Sendmail program is located at /usr/sbin/sendmail and/usr/lib/sendmail

Location of Website Files

You will need to ftp your html files to the public_html directory. Make sure you ftp them in ASCII mode and not binary mode. ASCII mode is for text files such as html documents, binary mode is for images.

You will also see a www directory, this is simply an alias (shortcut) to the public_html directory.

Password Protection

Your control panel comes with a "webprotect" feature that will write the .htacess files for you automatically, this is the easiest way to perform that function.

SSH / Secure SHell Access

SSH access is disabled by default for security reasons. If you require SSH access please contact support. SSH will only be enabled when need is shown and may be revoked at any time.